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This privacy policy has been developed to outline when Pristine House Cleaning collects Personally Identifiable Information and how it is used and protected.

Collection and Use of Personal Identifiable Information (PII)
Pristine House Cleaning does not collect any personally identifiable information from you when you visit our site unless you provide this information on a voluntary basis. Examples of voluntarily providing personally identifiable information include contacting us via our contact form.

Pristine House Cleaning only collects personally identifiable information that aids us that in delivering information and services to you. Examples of personally identifiable information that we collect and how we use it include the following:

When PII is collected
PII that we may collect
PII is used to
When PII is collected
When visitor submits Contact Us form
PII that we may collect
Name, phone number, and email address
PII is used to
Respond to questions and feedback from visitor
When PII is collected
When visitor signs up for email list
PII that we may collect
Email address
PII is used to
Send news and promotions to visitor
When PII is collected
When visitor accesses online booking or quote request page
PII that we may collect
Name, phone number, email address, job address, and billing address
PII is used to
Process payment, process booking, and send survey request, SMS notifications related to appointments, quotations, invoices, and surveys (opt-in required), and coupons to visitor.
When PII is collected
When visitor signs up for and/or uses the Client Portal
PII that we may collect
Name, phone number, email address, job address, and billing address
PII is used to
Process payment, process booking, and send survey request, SMS notifications related to appointments, quotations, invoices, and surveys (opt-in required), and coupons to visitor.

SMS/MMS Notifications
SMS/MMS notifictions will only be sent to you if you indicate your desire to have these sent to you via one of our online forms or if you've provided this consent verbally or in written form. We will not send unsolicited messages to your mobile number.

We respect the privacy of our customers and are committed to safeguarding their personal information. We will never sell, lease, rent, or otherwise disclose your mobile number to any third parties, unless required by law or explicitly consented by you. Your mobile number will exclusively be used for the purposes for which you provided it and have given consent.

Any messages sent or received through our platform may be subject to standard messaging fees or data rates charged by your mobile carrier. These rates are not determined or controlled by us. Please consult your mobile service provider's pricing plan to determine what fees, if any, may apply to messages (SMS/MMS) received from us or sent to us. We will not be responsible for any messaging or data fees incurred by you.

The frequency of our messages will vary and will correlate with the services that you've requested from us and the services that have been delivered to you by us.

You can opt-out of SMS/MMS notifications by texting STOP to the number that sends you notifications. Alternatively, you can opt-out of these notifications by contacting us directly or by disabling SMS/MMS Notifications from within the Client Portal under the 'Profile' section.

Following your opt-in, SMS/MMS messages that will be sent to you include updates and reminders related your account such as updates and reminders related to appointments, invoices, quotations, and surveys.

Security
All information that you enter into our website is encrypted and secured via a 2048-bit SSL certificate. This means that when you visit our website, you'll notice that the web address is always preceeded by 'HTTPS'. Some browsers will also show a lock symbol in the address bar to indicate that the site is protected with a valid SSL certificate.

When it comes to digital security, our website was built with industry best practices and is monitored and maintained by a third party who ensures that relevent software patches are applied in a timely manner.

Payment Card Processing
All payment card transactions that originate from this site are processed by Stripe. As a matter of PCI DSS compliance (Payment Card Industry Data Security Standard), Pristine House Cleaning does store critical details of your payment card number on its servers. The information that is stored on our servers that pertains to your payment card includes the brand of your payment card, the last 4 digits of your payment card number, and the expiration month/year of your payment card.

Protection of Personal Information
Your personal information is stored on networks that are secure and only accessible to authorized individuals.

Cookies
Cookies are small files that are placed on your computer by your web browser. Cookies allow websites to capture and remember information such as user preferences. Most major websites use cookies as a way to enhance user experience. Cookies can also be used by services such as Google Analytics to capture and compile aggregate data relating to website traffic. Such data is presented on an aggregate basis and no personally identifiable information is presented.

This website makes use of the following services, which may make use of cookies:
  • Google Analytics
  • Google Maps
  • Google Recaptcha
  • Stripe Payment Processing
  • Tawk.to Chat Widget

If you wish to prevent your browser from saving cookie files to your computer, look at your browser’s settings and help documenation in order to accomplish this. Alternatively, you can download the Google Analytics Opt Out Browser add on. Using either of these methods will allow a user to browse this website anonyomously. Not accepting cookies may have a negative impact on the functionality, content, and user experience of this site.

Third-party disclosure
Pristine House Cleaning does not sell, transfer, or trade visitors’ Personally Identifiable information without first obtaining the consent of site visitors who have provided such information. Exclusions to this statement include partners who assist us in operating our website. These partners have a Privacy Policy that is similar to ours and are dedicated to protecting the confidentiality of your personal information. Personal information may be disclosed in cases where it is required by law or in order to protect the rights of other companies or individuals. Non-personally identifiable information in the form of aggregate data or site metics may be provided to third parties for the purpose of advertising or analysis without the consent of site visitors.

Changes to Privacy Policy
Any changes to this privacy policy will be posted on this page.

Do Not Track (DNT) signals
Some browsers contain a setting or function that sends a Do Not Track signal to websites. This signal prevents websites, servers, and various online services from being able to track the activities that take place within that browser. When a Do Not Track signal is sent to this website, it does not respond to the signal as there would be a negative impact on the functionality, content, and user experience of this site.

Marketing Exclusions
We do not specifically market to children who are under the age of 13 years old.

Data Breaches
If a data breach takes place and you have previously submitted personally identifable information on this site, you will be notified within 1 business day of the discovery of the breach. This notification will be delivered via email.

Email Mailing List
If you've previously signed up for our email list and would like to unsubscribe from receiving future emails, visit our Email List Unsubscribe page.

Contact Us
If there are any questions regarding this privacy policy or complaints regarding how your personally identifiable information is being collected, used, or stored, you may contact us using the information below.

Pristine House Cleaning
17 Church St.
Lodi, CA
95240

support@cleanwithpristine.net
209-625-9010


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